TECMEDIA, LLC

Privacy Policy Effective Date: January 01, 2026 TECMEDIA, LLC (“TECMEDIA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our customers, students, website visitors, clients, and other individuals who interact with our business. TECMEDIA provides technology-related products and services, including computer and electronic equipment sales, cell phone sales and services, computer and mobile device repair, technical support, security camera and surveillance solutions, website design and development, IT and technology services, and computer training and educational programs. This Privacy Policy explains how TECMEDIA collects, uses, protects, retains, and discloses personal information when you visit our website, purchase products or services, contact us, enroll in training programs, request technical support, bring a device to us for repair, communicate with us by telephone, email, SMS/MMS, or otherwise interact with TECMEDIA. By using our website or services, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a particular activity, TECMEDIA will obtain such consent as required.  

1. Information We Collect

Depending on how you interact with TECMEDIA, we may collect the following categories of personal information. Personal and Contact Information This may include:  

• Full name
• Email address
• Telephone or mobile phone number
• Mailing, billing, installation, or service address
• Customer or account information
• Information you voluntarily provide when contacting us

Purchase, Service, and Repair Information When you purchase equipment or request a service, we may collect information necessary to complete the transaction or provide the requested service, including:  

• Products or equipment purchased
• Device manufacturer and model
• Serial number, IMEI, or other device identifier when reasonably necessary
• Repair and diagnostic information
• Service history
• Appointment information
• Warranty information
• Billing and payment-related information
• Information concerning technical problems reported by you

Training and Student Information For individuals enrolled in TECMEDIA training programs, we may collect information such as:

• Student name and contact information
• Course or program selected
• Registration and enrollment information
• Class schedule
• Attendance and course-related information
• Payment information
• Communications relating to classes or training

When appropriate, TECMEDIA may collect information concerning a parent, legal guardian, or other authorized individual. Website and Technical Information When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Operating system
• Device type
• Pages visited
• Referring website
• Date and time of access
• General website usage information
• Information collected through cookies and similar technologies

2. Devices Submitted for Repair or Technical Service

Because TECMEDIA provides computer, smartphone, tablet, electronic device, data, and technical support services, customers may provide devices that contain personal, confidential, or business information. Such information may include documents, photographs, applications, contacts, messages, account information, or other files stored on the device. TECMEDIA does not access customer content for purposes unrelated to the requested service. However, technicians may need to access portions of a device, operating system, applications, files, settings, accounts, or stored information when reasonably necessary to diagnose a problem, test functionality, perform an authorized repair, recover or transfer data, remove malicious software, configure equipment, or otherwise provide the service requested by the customer. Customers are encouraged to:

• Back up important information before submitting a device for service;
• Remove highly sensitive information when reasonably possible;
• Log out of accounts not required for the requested service; and
• Inform TECMEDIA of any special privacy or confidentiality requirements before service begins.

TECMEDIA takes reasonable precautions designed to protect information encountered while providing technical services. Unless otherwise agreed, TECMEDIA does not claim ownership of information stored on customer devices.

3. How We Use Personal Information

TECMEDIA may use personal information to:

• Provide requested products and services
• Process purchases and payments
• Schedule appointments
• Repair and diagnose computers and electronic devices
• Provide technical support and IT services
• Install and service security camera and surveillance systems
• Provide website design, development, hosting, maintenance, and related services
• Administer computer training programs
• Communicate regarding appointments, repairs, installations, purchases, classes, accounts, or services
• Respond to customer inquiries
• Provide transactional and service-related notifications
• Send promotional communications where permitted by law
• Improve our website, products, services, and customer experience
• Maintain security
• Detect or prevent fraud or unauthorized activity
• Maintain appropriate business records
• Fulfill warranty obligations
• Comply with legal and regulatory requirements
• Protect TECMEDIA, our customers, employees, students, and others

TECMEDIA seeks to collect and use personal information reasonably related to legitimate business purposes and the services requested by our customers.

4. Email, SMS/MMS, and Telephone Communications

TECMEDIA may communicate with you by email, telephone, SMS/MMS text messaging, or other electronic communication methods. Communications may include:

• Appointment confirmations and reminders
• Repair status notifications
• Service updates
• Security system installation updates
• Class registrations and reminders
• Billing or account communications
• Customer support
• Responses to inquiries
• Product and service information
• Promotional communications when permitted by applicable law

TECMEDIA distinguishes between communications reasonably necessary to provide requested services and optional promotional communications. Where required by law, TECMEDIA will obtain appropriate consent before sending promotional text messages or making certain automated or prerecorded calls. Consent to receive promotional communications is not a condition of purchasing products or services from TECMEDIA.

5. SMS/MMS Messaging and Consent

If you affirmatively opt in to receive SMS/MMS messages from TECMEDIA, message frequency may vary depending on your relationship with TECMEDIA and the program in which you participate. Message and data rates may apply. You may withdraw your consent to applicable SMS/MMS communications by replying STOP or by using another reasonable opt-out method made available by TECMEDIA. For assistance, reply HELP or contact TECMEDIA. TECMEDIA does not sell or rent mobile telephone numbers or SMS/MMS consent information. TECMEDIA does not share SMS/MMS opt-in data or consent records with third parties or affiliates for their own independent marketing purposes. We may provide information to communications service providers acting on our behalf when necessary to operate our messaging program. Additional provisions are contained in the TECMEDIA SMS/MMS Messaging Terms & Conditions.

6. Telephone and Marketing Preferences

TECMEDIA may contact customers by telephone regarding requested services, appointments, repairs, installations, purchases, billing, customer support, and other legitimate business matters. Marketing or telemarketing communications will be conducted in accordance with applicable federal and state requirements. You may request that TECMEDIA stop making covered marketing calls to your telephone number. Where applicable, TECMEDIA will maintain and honor company-specific Do-Not-Call requests in accordance with applicable law.

7. Email Communications

TECMEDIA may send transactional, service-related, educational, and promotional emails. You may unsubscribe from promotional emails using the unsubscribe mechanism contained in the applicable message or by contacting TECMEDIA. Opting out of promotional email does not prevent TECMEDIA from sending communications reasonably necessary to complete transactions, provide requested services, administer an account, communicate regarding an existing customer relationship, or satisfy legal obligations.

8. How We Share Personal Information

TECMEDIA does not sell personal information as part of its ordinary business operations. We may disclose information to service providers or other parties when reasonably necessary to operate our business or provide requested services. These parties may include providers of:

• Payment processing
• Website hosting
• Cloud or technology infrastructure
• Email services
• SMS/MMS or telephone communications
• Customer relationship management systems
• Scheduling and appointment services
• Shipping or delivery services
• IT and cybersecurity services
• Fraud prevention
• Manufacturers, distributors, or warranty providers when necessary to service a product or warranty claim
• Professional services such as accounting, insurance, or legal services where appropriate

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful government or court requests
• Protect against fraud or security threats
• Protect the rights, property, safety, and security of TECMEDIA or others
• Complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction where permitted by law

Service providers processing personal information on TECMEDIA’s behalf are expected to use information only for authorized purposes and in accordance with applicable contractual and legal obligations.

9. Payment Information

Payments may be processed by third-party payment processors. When an independent payment processor handles payment credentials, TECMEDIA may not directly receive or store complete credit or debit card numbers. Payment information processed by third parties may also be subject to those providers’ privacy and security practices.

10. Cookies and Similar Technologies

Our website may use cookies, analytics technologies, pixels, and similar tools to:

• Operate and secure the website
• Remember preferences
• Understand website traffic and usage
• Improve website performance
• Analyze customer interactions
• Support marketing or advertising activities, where applicable and permitted

Depending on the technologies used on our website and applicable law, additional choices or consent mechanisms may be made available. You may also be able to control certain cookies through your browser settings. Disabling cookies may affect certain website functionality.

11. Information Provided About Other Individuals

You may occasionally provide information concerning another individual, such as an authorized person picking up equipment, an employee or contact associated with a business account, a parent or guardian, or another person involved in a requested service. You should provide another person’s information only when you have authority or another appropriate reason to do so. TECMEDIA will use such information for purposes reasonably related to the transaction or service for which it was provided.

12. Data Security

TECMEDIA maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, alteration, disclosure, destruction, or misuse. Security practices may include appropriate access controls, authentication measures, technology safeguards, system monitoring, employee practices, and other protections appropriate to the nature of the information. However, no electronic storage system, device, network, or method of Internet transmission can be guaranteed to be completely secure.

13. Data Retention

TECMEDIA retains personal information for as long as reasonably necessary for purposes such as:

• Providing requested products and services
• Customer support
• Business and transaction records
• Warranty and service records
• Training administration
• Tax, accounting, and regulatory obligations
• Fraud prevention and security
• Resolving disputes
• Enforcing agreements
• Complying with applicable law

When information is no longer reasonably required, TECMEDIA may delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and reasonable business practices.

14. Maryland Privacy Rights

Maryland residents may have rights under the Maryland Online Data Privacy Act (“MODPA”) when MODPA applies to the processing activity and to TECMEDIA. Subject to applicable requirements, exceptions, and limitations, these rights may include the right to:

• Confirm whether personal data is being processed
• Access personal data
• Correct inaccurate personal data
• Request deletion of personal data
• Obtain information concerning how personal data is processed
• Obtain a copy of certain personal data where required
• Opt out of certain sales of personal data
• Opt out of certain targeted advertising or profiling activities where applicable
• Receive equal treatment for exercising applicable privacy rights
• Appeal certain decisions concerning a privacy request where provided by law

TECMEDIA will not discriminate against an individual for exercising privacy rights protected by applicable law. To the extent required by applicable law, TECMEDIA will limit the collection and processing of personal data to information reasonably necessary and proportionate for the applicable purpose. Additional restrictions may apply to information classified as sensitive data under Maryland law.

15. Privacy Rights for Residents of Other States

Residents of other U.S. states may have additional privacy rights depending on applicable state law. TECMEDIA will honor privacy rights applicable to its business and the individual making the request, subject to applicable exemptions, limitations, verification requirements, and other provisions of law.

16. Exercising Your Privacy Rights

To submit a privacy request, contact: Email: office@tecmedia.us Phone: 800-850-2585 Please describe the nature of your request and provide information reasonably necessary for TECMEDIA to understand and process it. TECMEDIA may take reasonable steps to verify your identity before providing access to, correcting, or deleting personal information. Where required by applicable law, TECMEDIA will respond within the applicable statutory period. If an applicable privacy law provides a right to appeal a decision concerning your privacy request, you may contact TECMEDIA using the same contact information and clearly state that you are requesting an appeal or reconsideration of the previous privacy decision.

17. Children’s Privacy and Students Who Are Minors

TECMEDIA’s general website and commercial services are not directed primarily toward children. Because TECMEDIA provides educational and computer training services, certain students may be minors. When TECMEDIA collects personal information concerning a minor, it will handle such information in accordance with applicable law and will seek parental or legal guardian consent when required. Parents and legal guardians may contact TECMEDIA regarding information associated with a minor participating in TECMEDIA services.

18. Third-Party Websites and Services

Our website, services, or communications may contain links to third-party websites, applications, platforms, payment processors, social media platforms, technology providers, or other independent services. TECMEDIA is not responsible for the privacy practices, content, or security policies of independent third parties. We encourage you to review the privacy practices of third-party services before providing personal information to them.

19. Social Media

TECMEDIA may maintain accounts or pages on third-party social media platforms. When you interact with TECMEDIA through a social media platform, the platform may collect or process information according to its own privacy policies and practices. Information you voluntarily make public through social media may be visible to other users.

20. Changes to This Privacy Policy

TECMEDIA may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. When material changes are made, TECMEDIA may provide notice through its website or by other reasonable means where appropriate. The current version will be identified by the effective date shown at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

21. Contact Information

For questions, privacy requests, communications preferences, or concerns regarding this Privacy Policy, contact: TECMEDIA, LLC 473 S. Frederick Avenue Gaithersburg, MD 20877 United States Email: office@tecmedia.us Phone: 800-850-2585 TECMEDIA, LLC Technology • Security • Training • Repairs • Web Development • IT Solutions SMS/MMS MARKETING CONSENT ☐ I agree to receive recurring SMS/MMS text messages from TECMEDIA, LLC at the mobile number I provide, including messages about TECMEDIA products, services, promotions, appointments, classes, repairs, and customer communications. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out and HELP for help. I understand that my SMS consent information will not be sold or shared with third parties or affiliates for their own marketing purposes. I have read and agree to the TECMEDIA Privacy Policy and SMS/MMS Terms & Conditions.